We’re passionate about building your confidence and helping you and your team make an impact.
At Indigo Leadership we bring out the very best in managers and leaders so that they create organisations that stand out as places where hard targets are met and where people flourish and grow.
Leading teams that haven’t yet reached their full potential; juggling complex tasks as well as the people, encouraging, sometimes dragging people through change, whilst at the same time satisfying the boss, keeping your own career on track and staying true to yourself is a tall order. Indigo’s leadership development, team development and coaching programmes are designed so that you can:
keep a clear eye on your vision and the results you want
have tough conversations that inspire a culture of growth and performance
prepare and support people through those often challenging moments of change
build flexible, expert, high performing, innovative teams who are committed to doing well
hone your skills for having powerful and influential relationships across the organisation
grow in confidence as you settle into or take the next steps as a leader
Sarah Smith brings together a team of people with a passion for helping people unlock the very best in leadership and management.
Meet Sarah
An experienced leadership development facilitator and professional coach with over 30 years’ experience, Sarah Smith knows that space to think is often in low supply in busy organisational life. The events Sarah runs are focussed, tailored and deliver results.
Indigo works across the private sector and the public. Sarah’s clients have included Barclays, Lloyds TSB, Royal Bank of Scotland, The Woolwich, Royal and Sun Alliance, Standard Life, BMS Group, Liquidnet, Diageo, Mercury Music, ITV, ICP Media, Cohn and Wolfe PR, ICP Media, Clark Healthcare PR, Pret, Regester Larkin by Deloitte’s, Batchelors Solicitors, London Crematorium Company, Shelter, World Animal Protection, Bromley and Croydon Women’s Aid, My Kinda Future, Network Homes, Innisfree Housing Association, Hastoe Homes, Colne Housing Association, London Borough of Bexley, Berkshire NHS Trust, Fairbridge Scotland, Kent Fire and Rescue Service, Swindon Borough Council and the Rugby Football Union. In association with both Faraday and Capita, Sarah has coached and developed senior civil servants at Communities and Local Government, UK Skills Commission, Department of Environment, Food and Rural Affairs, Department for Transport, Department for Education, the Home Office, and Offgem. She has also worked with the Whitehall Minorities and Ethnic Talent Association (META). In an association with Fiona Reed Assoc. she has coached senior clinicians and managers across the NHS including Great Ormond Street and Alder Hey children’s hospitals and in partnership with CDA Perform she has worked with the Executive Team at Northumbria University.
Sarah is a member of the Chartered Institute of Personnel and Development, a Master Practitioner of Neuro Linguistic Programming (NLP). She has trained in co-counselling and Transactional Analysis. She is a Professional Certified Coach (PCC) with the International Coaching Federation (ICF), an accredited NLP coach and a Fellow of the Royal Society of Arts (RSA). More importantly though, her experience and understanding of working in organisations means that she brings a pragmatic and down to earth approach to her work.
Meet Ruchi
Ruchi Shah-Mehta understands the demands of cross functional teams, working across services and organisations in complex situations and times of huge change. She knows this requires them to lead with resilience, emotional and social intelligence, while exuding their leadership brand, presence and impact.
With experience across retail, travel, finance, IT and as well as the public sector, Ruchi has helped leaders explore their authentic leadership styles, find ways to develop themselves as more effectively and build high-performance teams. The result is commercial skill and the confidence to adapt, evolve and lead with authority, inspiration and resilience. Clients value Ruchi’s incisive, creative and dynamic approach in partnering to meet their specific needs.
Ruchi is a Professional Certified Coach (PCC) with the International Coach Federation and a practitioner of Applied Neuroscience, Neuro Linguistic Programming (NLP) and Mindfulness Based Stress Reduction. She’s a certified Personal Branding Strategist and holds a professional post graduate Diploma in Marketing Communications, a Diploma in Social Communications & Media and a bachelor’s degree in Commerce & Economics. Ruchi’s previous experience includes roles in public relations, organisational development and leadership development in the private and public sectors including the Civil Service.
Ruchi is currently leading on the design and implementation of the Reverse Mentoring programme at Network Homes for Indigo. This new virtual programme, builds on the existing work on Talent Pools and Mentoring programmes that Indigo are already successfully delivering
Meet Jane
Passionate and skilled within the field of leadership develop and coaching specialising in Equality Diversity and Inclusion for over 25 years. Jane Joseph understands the complexities of leading and developing modern diverse teams. Her management and social experience assist’s her in helping others to identify and find accessible solutions to leadership problems that impact modern teams.
Jane has worked across 3 sectors of business (Private, Public and Third sector) Jane’s coaching clients have included BBC, HMRC, ICCM, Wiltshire Police, Genesis Housing Association and Spotify.
Jane currently runs a mentoring programme with the BBC and coaches’ individuals across the Organisation. She is an on-going consultant with the Anne Frank Trust regarding Equality issues and is working with several personal clients regarding career development and setting life goals. Jane is an NLP Practitioner and is an ILM (Institute of Leadership and Management) accredited coach. Building strong relationships quickly, caring about getting the right result and being able to get to the root of a problem has helped Jane to become a successful coach and trainer.
“I began receiving career coaching from Jane at a time in my career of great transition. Initially through the BBC's Rise programme and latterly independently. I was a Video Journalist and podcast producer at the BBC, with a challenging project of launching a ground breaking podcast for the BBC.
Jane's coaching helped me build a strategy which helped me make more effective decisions and set achievable goals which led to the building of a roadmap to delivery of the podcast whilst also continuing my role as a Video Journalist
Since then, I have continued to receive career coaching from Jane and have moved into new roles, firstly as a BBC Executive podcast producer and Senior Social media editor with a national newspaper. I found Jane's coaching exceptionally beneficial during this time as she helped me create very clear short- and long-term goals and understand the value of my skills. I am now a Podcast Producer at Spotify and Breakfast presenter at BBC Radio Merseyside.
Jane's style and delivery is excellent as she is authentic, makes you accountable and this leads to a very trusting coaching relationship.” Jessie Aru-Phillips (Journalist, Producer and Presenter)
Meet Barry
Barry Smith is an innovative and enthusiastic housing and sustainability consultant and coach who brings a wealth of experience to the programmes he designs and delivers. Prior to becoming a consultant, Barry worked at senior levels in local authorities and housing associations and was Chair of Charlton Triangle Homes, an estate regeneration stock transfer association in SE London and a subsidiary of Family Mosaic on whose Board he served.
Since 2004, Barry has:
held executive interim roles e.g. Director of Operations at Hastoe Housing Group and Head of Operations at ELM
led environmental services agency Sustainable Homes introducing higher environmental standards in the construction and maintenance of homes
designed and delivered CIH Training programmes across England, specialising in executive leadership, governance and scrutiny, including support to LB Southwark in establishing a Housing Academy
provided independent tenant advisor services to Ashford Borough Tenant Federation
undertaken a training needs analysis and a forward focused training programme for Enfield Housing Services
designed and delivered a capacity and confidence programme for community health workers in Hackney and East London
supported executive team development at e.g. Impact Housing Association, Carrick Housing, executive and non-executive coaching at Impact, Dale and Valley Homes, Ashford BC, Riverside and Somer Housing Trust
undertaken an independent review of a Board activities
designed and delivered a wide range of housing and related services across England including housing law, asset management, motivational interviewing, environmental best practice, person centred planning, homelessness and community development
designed and delivered programmes for resilience and wellbeing for e.g. South Liverpool Homes and Hyde Property Services
Barry is the co-author of four best practice guides on environmental best practice in the sector.
Meet Shamim
Shamim Nasser is an accredited Executive Coach and Organisational Consultant with extensive experience in coaching, facilitation and career development. Her expertise is in working with a diverse range of clients coming from a nuanced understanding of cross-cultural environments and different behavioural styles. Driven by curiosity, learning and a desire to facilitate growth in others, her significant experience of coaching has included clients based in locations across all continents, and working in public, private and not for profit sectors.
Her professional experience includes coaching at London Business School, working with alumni as well as on the Global Leadership and Management programmes, which included team coaching. She was formerly Senior Lecturer in Organisational Behaviour at Kingston Business School and Management Advisor at the Industrial Society (now the Work Foundation). She has also been Board member (2016) for the UK Chapter of the International Coach Federation.
Qualifications: Master Certified Coach with the International Coach Federation, Master’s degree in Organisational Psychology, Master Practitioner in Neuro-Linguistic Programming. European Certificate in Coaching, Certificate in Counselling and Psychotherapy. British Psychology Society’s Certificate Level A and B (Psychometrics). Knowledge of a range of coaching disciplines and tools, including Somatic Coaching, NLP and Mindfulness
Experienced to give feedback on Hogan Leadership Assessment, 360, Emotional Intelligence, NEO PI-R and other Career Development assessments.
Client’s coached are frequently based in locations world-wide and come from a diverse range of organisations including National Health Service, British Council (coaching senior managers through an extensive change process), Ministry of Justice, The Treasury (facilitating an Action Learning set), Office of National Statistics, London Business School, Siemens, Citibank, KPMG, McKinsey, Boston Consulting Group, Skype, Barclays, BP, Shell, Royal Bank of Scotland, UBS, HSBC, Car Phone Warehouse, Nestle and Unilever.
Meet Mary
Clients have described Mary Cross as ENGAGING, OPTIMISTIC, MOTIVATING…Mary’s vibrant approach to development draws individuals and teams into deep engagement. The experience is invariably enjoyable and, vitally, stretches people to their fullest potential. A gifted facilitator and qualified, accredited coach and coach supervisor, Mary’s experience is vast. She’s worked with large private and public sector organisations. Her track record extends across culturally diverse groups, and continents and countries including Africa, the Far East, South America and Eastern Europe.
As well as coaching she is a skilled leadership development facilitator and mediator and has a special interest in how leaders build resilience and capability in times of change.
Client organisations include:
Price Waterhouse Coopers, Capita, Logica;, Nissan, Transport for London; Transpennine Express, Business Innovation & Skills, Cabinet Office, Foreign & Commonwealth Office; Department of Transport; The Home Office, Ministry of Defence, National School of Government Hyde Housing Association; Southern Housing, United House, London Borough of Richmond upon Thames, London Borough of Haringey, London Borough of Islington, Brighton and Hove Council,
Here’s what Mary’s been working on recently:
At Nissan Mary has been supporting their managers develop in a range of areas including Developing Resilience for their international leaders.
Developing Resilience has also featured in her work with Hyde Housing along with Selection Interviewing and Change Management.
A leadership programme at Transpennine Express involved 360 feedback and coaching, Leadership 101 and Masterclasses in Coaching, Performance Management and Holding Difficult Conversations.
An NHS England sponsored programme coaching GP’s.
Mary’s professional credentials:
Member of Chartered Institute of Personnel and Development
Member of the Association for Coaching – accredited Professional Coach
Member of the Association of Coaching Supervisors
Post Graduate Diploma I Coaching and NLP (Kingston University)
Diploma in Coaching Supervision – accredited Coach Supervisor
Certificate in Mediation
Master Practioner in NLP
Qualified in a range of psychometrics and development tools including: MBTI, FIRO B, Extended DISC, Team Management Systems and Talent Dynamics
Meet Kish
Kish Modasia is a coach and an exponent of mindfulness in everyday life. She brings a wealth of experience from working with senior leaders, from executives at board level to new managers, for over 30 years. By bringing together her mindfulness tools with her proven coaching style, she supports clients to surf the waves in this uncertain, unpredictable world. Her philosophy is that by topping up our emotional bank balance just as we do our financial one, we can be more stable and balanced in leadership roles - both in our personal and professional lives
Working on cultural transformation, leadership development and executive presence, her clients have included the UN, the BBC, BT, Civil Service, Network Rail, NHS, Royal Bank of Scotland, Samaritans, St George’s Finance and Kingston University.
Kish’s approach is rooted in helping her clients uncover who they are, what makes them tick and the impact their behaviours and actions have on themselves and others. By exploring strengths, values and vision, her clients find lasting and sustainable ways to lead and most importantly lead themselves.
Kish is a Professional Certified Coach with the International Coaching Federation; a Director of Hemeema Ltd (a network of community pharmacies) and a Fellow of the Royal Society of Arts. She is accredited in Systemic Coaching and Constellations; a Licensed Firework Career Coach and has trained in Mindfulness Based Cognitive Therapy.
“Before sitting down with Kish, I was a little sceptical as to the true worth of Executive Coaching. Having now been through the process I am a convert! I think the main thing it gave me was a reason to take time out of my day to look at my business at a much more strategic level. Having Kish challenge my comments and statements at a deeper level brought to the surface several challenging issues. These have now been dealt with and left the business much stronger as a result.” CEO of an independent finance company
“I loved being coached by Kish - she has a lovely warm and appreciative presence. Her deep wisdom and gentle, yet challenging questions helped me reflect and move forward. Kish listens very intensively for things that I said and things that I did not say. She offered her perspectives without ever intruding or making it sound like she knew and I did not. I can wholeheartedly recommend her!” Director, The Solutions Academy
Meet Carolyn
Carolyn Hartwig is an experienced coach and facilitator with a passion for enabling people to draw on their strengths and be at their best. Encouraging authenticity, providing time for reflection and a safe space for vulnerability, Carolyn’s sessions are practical as well as exploratory, developing strategies to overcome blocks, moving forward with clarity and courage, confidence in communication and leading, inspiring and empowering others.
Working with individuals and groups at different levels across a variety of professions, from the arts and digital, NHS and pharmaceuticals, banking and management consulting, and as a business coach to sole traders and small businesses. Carolyn draws on over 20 years’ experience in specialist/managerial HR and Learning roles within both public and private sector organisations, including The Victoria & Albert Museum, Jupiter Asset Management and Sigma-Aldrich. When coaching around career transition, her background in recruitment and interviewing supports her clients on several levels. As an L&D Specialist Carolyn has designed and delivered experiential and engaging workshops, including coaching skills for managers. Carolyn is currently co-chair of the London Coaching Group which has been running for over 20 years providing monthly learning events bringing together the local coaching community.
Clients enjoy Carolyn’s creative approach to their sessions, reflecting on situations through a different lens, which could include visualisation, use of mapping and drawing; even taking the conversation outdoors which clients value when schedules are pressured. Her knowledge of working in different industries and as an internal coach, alongside that known but difficult balance between career and demands of family and life, Carolyn brings a holistic, empathetic yet pragmatic approach to her coaching.
Carolyn is an accredited coach with International Teaching Seminars (ITS), a Practitioner of Neuro-Linguistic Programming (NLP) and a member of the Chartered Institute of Personnel and Development (CIPD).
“Before working with Carolyn I was at a career crossroads and had a lot of anxiety regards next steps and new professional relationships. My feelings of concern were overshadowing the positives of a planned career move. After working with Carolyn I feel that I have a more positive attitude to new work situations. I have developed new strategies for a range of scenarios and am now feeling much more positive and confident in those situations. The coaching has been transformative for me and I would highly recommend Carolyn to anyone else looking to gain new and positive solutions to challenges.” Matthew, Consultant Immunologist
Meet Chris
Chris Billinge is an expert coach and facilitator who specialises in working with successful leaders who want to make their work fulfilling and generate exceptional results with their teams.
Coaching assignment have included senior leaders at Marie Curie, various NHS England – Hospital Trusts, Alder Hay and Great Ormond St Children’s Hospitals, Mental Health Trusts within NHS Scotland, Ford of Britain, Shepherds Friendly Society, Foster Wheeler, John Lewis Waitrose, Impact Housing Association and the UK Government Early Talent Programme. As part of the Indigo team, Chris has worked with senior leaders at Network Homes, Liquidnet, and Shelter.
Chris draws on over 25 years’ leadership experience with FTSE 100 financial services companies. He led and trained the team that delivered the award-winning Woolwich Openplan banking service. He recently completed 2 successful terms as Deputy Chair on the board of Lake District National Park Authority; has been a Trustee of Cumbria Youth Alliance and Director of Cumbria Tourism. Chris is currently serving on the board of the UK International Coach Federation as Finance Director and is volunteer expedition assessor for the Duke of Edinburgh Award.
Chris holds the International Coach Federation Professional Certified Coach qualification (PCC) and coached over 150 leaders since qualifying. He has achieved Certified NLP European Coach status and is an accredited Myers Briggs practitioner. Chris is also an Associate of the Chartered Institute of Insurers.
Meet Clare
Clare Withycombe is a professional leadership and career coach with over 20 years’ international experience, her time spent in senior management roles in the Middle East and Sub-Saharan Regions for a global multicultural organisation means she understands the complex challenges leaders face.
Clare first trained as a coach in 2002, she is highly experienced, and has delivered over 3000 coaching hours to clients from mid-tier aspiring leaders to Board level. Known for her perceptive and insightful style, she builds rapport, is quickly trusted and helps her clients build on their strengths. Along with this, she is pragmatic, focusing on the outcomes clients want, given their unique challenges. People who work with her find that their personal impact and resilience increases and they develop an authentic leadership style so that they get the best from their teams.
Clare has a keen interest in applying coaching to promote a more inclusive workforce and has developed successful coaching and mentoring programmes for aspiring women leaders and minority ethnic groups. She trains new coaches to International Coach Federation (ICF) standards. She is currently undertaking research on what successful organisations can do to retain a pipeline of future women leaders and how coaching can be used to support women at critical times in their career.
Clare works across the private and public sector. Her coaching clients have included, an international art gallery, a global reinsurance company, the British Council, Cabinet Office, Big 4 accountancy firms, DfT, London School of Economics, London Business School, London Boroughs of Hackney and Waltham Forest, and a not for profit organisation working with refugees.
Clare is an accredited executive coach (PCC) with the International Coach Federation, an accredited Career Coaching Services (CCS) Career Coach, and is also accredited to use StrengthscopeTM. Here’s what clients have said about working with Clare:
“I’ve now got a promotion and had 3 job offers. The one unexpected benefit from Clare’s coaching was to increase my confidence at work and speaking up, this has made a huge difference.” Senior female leader, multinational.
“I feel as if I've let go in some way. I'm doing everything but in a no stress way. My sessions with Clare have given me such clarity about what is most important in my life, how I want to live it and a practical plan for how to make changes. We've been working together for more than six months now and I feel more like myself than I have done in ages (which is wonderful!). She is magic! I just can’t recommend her more highly.” CEO and founder of a start-up
Meet Belinda
Belinda Kiely brings focus, energy and commercial acumen to all her work, whether working as a coach or facilitator, with individuals or with teams. By inspiring clients to be courageous, they do their best thinking, perform at their best more consistently, and as importantly, bring out the best in others.
Clients tell us it is the combination of Belinda’s professional coaching and business ownership experience that has a powerful, yet pragmatic, impact. Having built up a successful consultancy and coaching business over 18 years, Belinda made a bold decision in 2005 to support her husband in making his dream a reality. Together they bought and operated a hotel and golf resort for 7 years, turning a loss making operation into a thriving award winning business. Belinda has since returned to her personal passion of coaching.
Belinda is a member of the Chartered Institute of Personnel and Development (CIPD). She has a Masters in Human Resource Management and is professionally qualified as a coach mentor through the OCM/CIPD programme.
Client organisations have been wide ranging from both the public and private sector and have included global/European corporates, UK SMEs and growing/emerging businesses.
Specific recent clients include Sentinel Housing Association, RLHA/ELM Group, Now Vauxhall, Nuffield Health, Rugby Football Union, Jaguar Land Rover, Fladgate LLP.
Here’s a flavour of what she’s been working on recently:-
Using 360 feedback and 1:1 coaching, Belinda has supported the senior team of this rapidly growing business to review the effectiveness of their individual and collective leadership approach. As a result, they have agreed a new way of working to meet the changing needs of the business.
1:1 coaching assignments have included working with a newly appointed Head of Department, preparing a junior manager for promotion, a Service Manager, CEOs, and the founder of a recently launched business.
Having previously designed and delivered a leadership development programme for the senior team, Belinda has worked with the ELM Group to develop a behaviour/values framework and a series of initiatives to embed this within the business. The programme, which was shortlisted for a CIPD Award, has been instrumental in the organisation acheiving some ambitious business goals.
For Sentinel, Belinda designed and facilitated a series of coaching skills workshops, delivered to over 50 team leaders and managers. Managers are now confidently having powerful conversations with individuals on a day-to-day basis, increasing engagement, empowerment & personal responsibility.
Meet Judy
Judy Apps has 20 years’ experience in developing original training programmes and in coaching in leadership, communication, voice and impact. She has had outstanding success with senior people in the corporate market, exploring new strategies in leadership, communication, sales presentations and conflict issues. Together with the attainment of specific goals clients achieve all-encompassing outcomes of confidence, gravitas, sense of purpose and direction. She is author of five published books on communication, translated into 11 languages, and a popular public speaker.
She has run numerous open courses in London on voice, presentation and impact, NLP practitioner, leadership and coaching, attracting consistently enthusiastic feedback. Clients for in-house training programmes include Metropolitan Police senior officers, Black & Veatch International, the Cabinet Office, Impact International, Herbert Smith Freehills and Tetrapac. She has worked with bid teams at Mott MacDonald and Black & Veatch resulting in their winning multi-million pound contracts.
Coaching clients include CEOs and Directors of corporations, NGOs, political institutions, politicians and journalists. For example: European Parliament (UK Member and executives), BBC World Service (Business News Producer ), GSK (L&D Manager), Lockton Companies LLP (Partner, Head of Global Real Estate & Construction), VW Financial (Head of HR, Head of Sales), Women’s Lobby to the European Parliament (Secretary General), Diamond Trading Company (Director of Sales), East Thames Group (CEO, Head of Regional Operations), European Federation for Heritage and the Arts (Secretary-General), EDF Energy (L&D Manager) and Sussex Police (Chief Superintendent).
Her published books include The Art of Communication (Capstone), The Art of Conversation (Capstone), Voice and Speaking Skills For Dummies (Wiley), Butterflies and Sweaty Palms, and Voice of Influence (both Crown House Publishing.
She is a Professional Certified Coach with the ICF, a certified NLP Coach (ITS London), and has Diplomas in Coaching and Modelling (NLP University, Santa Cruz, California) and Business Performance Coaching (Newcastle College). She is an NLP Trainer (NLP University), a Member of the NLP University Global Trainers’ and Consultants’ Network and a Certified Success Factor Modelling Entrepreneur (Entrepreneurial Skills, ITS/NLPU). She is MBTI and Firo-B qualified, and a certified Assertiveness Trainer. With a BA Hons in English (Bristol University), she also has Diplomas in Voice from the Conservatorio di Santa Cecilia, Rome and from the Royal College of Music.
Clients say:
“It was everything I had wanted and more both for me personally and for the team. … people have really felt very energised and positively affected, often in ways that are not so easy to describe. We have already used the training to good use in our meeting in Stockholm." Mary McPhail, Secretary General, NGO Lobby to the European Parliament
“One of the best training I have done and I have 100+ days’ training in the last 10 years.” M. Conaty, Director of Economics, Dept. of Innovation, Business & Skills
“Judy has a gentle yet profound way of engaging as a coach. Her listening was spot on. She was able to reflect back my thought process and help me to make important connections. As a result, I am making better professional choices. Working with her felt like a true partnership.” Angela Lifesy, Talent Management Consultant, AFP Visiting Fellow, Harvard University
Meet Tracey
Tracey Webb is an experienced and award winning People and Organisational Development Director and Leadership Coach, who’s passionate about helping people and organisations grow and evolve to be at their best and achieve even more than they imagined they could. Known for her creativity and positive energy, she draws on over 25 years’ experience of supporting not for profit organisations develop their leadership, people and culture with transformational results and external recognition through a clutch of awards. She focuses on creating a strong sense of purpose, connection and self-belief at all levels to achieve a positive ‘one team’ culture with high levels of trust and employee engagement, sector leading customer satisfaction rates and increased productivity.
She understands the challenges of corporate life, juggling competing demands, leading teams through ambiguity and change and stepping up to take on new challenges whilst needing to take care of your own resilience and wellbeing. Each time she witnesses the transformational impact of coaching and believes it’s the magic dust which helps people and teams access a deeper sense of purpose, navigate challenging relationships, transition into a new role or simply adapt to change.
Tracey provides a safe and empowering space for you to breathe and do your best thinking, so you can gain greater clarity around the change you want to create. By deeply listening and asking insightful questions she helps you get to the heart of the issues you’re grappling with, explore what might be holding you back and develop new strategies so you leave with a clear plan.
She believes we’re all more resourceful and courageous than we often believe. With her warm, encouraging as well as challenging approach, she helps you tap into your own wisdom, build confidence and make small (or big) shifts to achieve your goals.
Tracey is a fellow of the Chartered Institute of Personnel and Development, qualified coach, Neuro Linguistic Programming (NLP), Myers Briggs (MBTI) and Occupational Personality Questionnaires (OPQ) practitioner and skilled facilitator with experience of delivering management and leadership development and team development programmes.
“At a time when I felt I needed to focus on my personal development and consider the direction of my career, Tracey asked thought-provoking questions that made me really reflect and dig deep to think about what more I want from my career. She challenged me to identify what’s holding me back which is invariably myself! She helped me to think this through and gave me the space to find solutions to help me move forward and step up into a more senior role” Head of Resident Engagement and Corporate Experience